Resolve Software
Beethoven Computer Services
Products & Services
Resolve® is a state-of-the-art case management and complaints management product geared towards improving customer service. The use of Resolve in your call centre will result in an enhanced customer experience and ultimately retained satisfied customers.
Our Company Message
Resolve® is the ultimate case management and complaints handling product available today. Resolve allows an organisation to capture all details about a customer contact, complaint, query, compliment or suggestion. These contacts can be in the form of a telephone call, email or web interface. Once the information has been collected, Resolve manages the workflow related to the type of contact to ensure each step (action) is processed in order and completed. Automated responses, document templates and automated actions mean productivity is kept at a very high level and that pre-determined response times are met.
Case outcomes are recorded and a comprehensive reporting subsystem ensures that every piece of data can be analysed, trends can be uncovered and results can be measured. This ultimately leads to more efficient processes, and an improved customer experience.
